RESNET Complaint Resolution Process
RESNET's rater members subscribe to high standards of quality and ethics in their rating and auditor services. RESNET has adopted a complaint resolution process to address compliance complaints of a rater's services.
The RESNET complaint Resolution process only covers activities specified in the RESNET Standards. It does not cover other services provided to the consumer not specified in the RESNET Standards.
The first step in resolving a dispute with a certified rater, auditor or EnergySmart contractor is to contact the RESNET Accredited Provider that certified the party. All RESNET Accredited Providers are required to have a complaint resolution process.
A complaint should only be filed with RESNET if the complaint is directed at a Provider or the Provider fails to comply with this complaint resolution process.