“If you’re a professional and the rules of your profession change, you can’t afford not to keep up.” — Scott Doyle “This has been a long-time dream—real-time tracking of quality assurance to improve consistency and feedback.” — Laurel Elam In this episode of the RESTalk podcast, host Bill Spohn sits down with two long-time leaders at RESNET: Laurel Elam, Senior Director of Business and Standards Development, and Scott Doyle, Managing Director of Quality Assurance. Together, they unpack the evolution of quality assurance within RESNET, culminating in the upcoming implementation of Addendum 75 to Chapter 9 of the RESNET Standards. Laurel provides historical context, reflecting on the organization’s steady improvements over the last decade and the dream of real-time QA tracking. Scott details how the QA team has expanded, the launch of the RESNET QA® app, and how mandatory adoption beginning January 1, 2026, will transform consistency, feedback, and training across the provider network. Both emphasize how real-time, searchable data not only ensures compliance but also strengthens the feedback loop for raters and providers. The conversation closes with an invitation to the RESNET webinar on September 24, where the QA team will review the details of Addendum 75 and other changes to appeals and disciplinary processes. Laurel also reminds listeners about the extended deadline for conference session nominations, underscoring RESNET’s ongoing commitment to engaging its community and ensuring high-quality standards across the industry. Be sure to register for the webinar: https://attendee.gotowebinar.com/register/3079588482659695965 This webinar will focus on the upcoming RESNET HERS® Chapter 9 Standard updates, which will take effect January 1, 2026. The webinar will highlight the key changes, including substantial updates to remote field QA requirements, the requirement to do all QA reviews via the RESNET QA app or API, and provide clarification on how the revised standard will impact verifiers, QADs, and Providers. The session will also offer guidance to help stakeholders successfully incorporate these changes. The session will also offer guidance to help stakeholders successfully incorporate these changes. Shortly after September 24, you can view a recording of the webinar on the RESNET YouTube channel: http://www.youtube.com/@resnetus The deadline for submitting sessions for the 2026 RESNET® Conference has been extended to September 26, 2025! Conference website is here: https://www.resnet.us/2026-conference/ The theme of the conference is The Next Era of the HERS® Industry. RESNET is accepting nominations for 90-minute presentations in a variety of tracks, including Energy Codes, Tapping the Existing Homes Market, and Maximizing the Value of Energy-Efficient Homes. Submit nominations here! Connect with Scott and Laurel on LinkedIn: Scott: https://www.linkedin.com/in/scott-doyle-84750823 Laurel: https://www.linkedin.com/in/laurel-elam-5404817/ Listen to the full episode here.
