Time for your annual checkup, RESNET! So, open wide (your ears) and listen as we join RESNET staff members Laurel Elam, Scott Doyle and Billy Giblin for their insights into what is happening on the quality assurance front. You will gain a clearer picture of how this experienced team engages on several levels with raters, providers, and others to achieve the best possible product: a consistent HERS Index rating. Hear how the annual, online, and infield reviews combine to shape the standards and direct the education and communication aspects at RESNET. And listen in as we hear of real-world experiences during the new infield QA reviews that are integral to this process. We also note how this RESNET team pays close attention to the business aspects of ratings to ensure their collective efforts provide a high-quality service, without creating an unnecessary burden. Click here to listen!